FAQ

Frequently Asked Questions

General Questions

What is iTranscends? iTranscends is a wellness technology platform. We create special sound frequencies (called Morphic-Fractal Tones) and a small device called the Pulse-Point to help you feel calm, focused, and balanced.

Is this a medical device? No. Our products are designed for general wellness, relaxation, and focus. They are not intended to diagnose or treat any medical conditions.

The iTranscend Pulse-Point (Hardware)

What does the Pulse-Point actually do? Think of it as a "silent speaker" for your body. It is a small, 1.5-inch device that you place on your pulse points (like your wrist). It turns our special audio into gentle, soothing vibrations that you feel rather than just hear.

How do I use it? It’s simple! Just plug the Pulse-Point into your phone or audio player using the 3.5mm jack, play your iTranscend audio series, and place the device on your skin. You will feel a soft, rhythmic pulsing.

Do I need headphones to use it? You don’t need them, but you can use them if you like! The Pulse-Point works independently to give you a "silent" experience, which is great if you want to relax without wearing bulky headphones.

Morphic-Fractal Audio (Digital)

What are "Morphic-Fractal" tones? Most relaxation music is just simple sounds. Our tones are mathematically designed to mimic the patterns found in nature (like the way a tree branches or a snowflake forms). Because your body recognizes these "fractal" patterns, the sounds help you relax more deeply and quickly.

How do I get my audio files? After you purchase a series (like our iReset or iMetabolic series), you will receive an instant download link in your email. You can play these files on any smartphone, tablet, or computer.

Orders & Shipping

How long does shipping take?

  • Digital Audio: Instant! You get it in your email right after payment.

  • Pulse-Point Hardware: We usually ship within 2–3 business days. International delivery typically takes 7–14 business days.

Can I get a refund?

  • Digital Audio: Since digital files cannot be "returned," all audio sales are final.

  • Pulse-Point Hardware: We offer a 14-day return policy for the device if it is unused and in its original packaging.

Who do I contact if I need help? We are here for you! Please email us at support@itranscends.com for any questions or technical support.